Shipping &
Easy Returns
Everything you need to know about delivery terms and return conditions.
Shipping Policy
We pride ourselves on providing highly efficient logistics across Finland and Europe. All packages are prepared with protective, plain packaging to ensure absolute safety and privacy.
| Shipping Zone | Avg. Time | Standard Rate | Orders Over 100€ |
|---|---|---|---|
| Finland (Posti) | 1–2 Days | 4.90 € | FREE |
| Finland (Matkahuolto) | 1–2 Days | 5.90 € | FREE |
| EU Zone 1 (DHL Express) | 2–4 Days | 9.90 € | FREE |
| EU Zone 2 (Posti International) | 4–7 Days | 12.90 € | FREE |
- Same-Day Dispatch: Place your order before 14:00 (UTC+2) on weekdays for guaranteed same-day processing and dispatch.
- Fully Tracked Packages: Get automated SMS and email notifications with real-time tracking links as soon as your dispatch label is printed.
- Age-Restricted Delivery: Recipient identification may be checked at the time of courier delivery to satisfy regional laws (Strictly 18+).
Discreet Handling
To maintain strict customer confidentiality, all orders are shipped in unmarked, durable cardboard boxes or padded envelopes. There are no branding elements or mention of nicotine pouch products on the exterior of the packaging.
Returns & Refunds
Under European e-commerce consumer protection regulations, you have a 14-day window to return your order. We want to make this process as clear and simple as possible.
Because nicotine pouches are personal oral products, returns are only accepted if the canisters are completely unopened, unused, and with the original side-safety seal entirely unbroken. Opened cans cannot be restocked or refunded.
How to Initiate a Return
Contact Customer Care
Email our returns department at sales@nikotiinipussit.eu within 14 days of package receipt to request a return slip.
Pack Securely
Place the unopened items in their original packaging box to avoid crushing damage during transit.
Receive Your Refund
Once we receive and inspect the seals, your refund is processed directly back to your original payment card within 5–7 banking days.
Damaged or Wrong Items?
If you receive a damaged canister or incorrect product flavors, take a photo immediately and send it to our team at sales@nikotiinipussit.eu. We will arrange a replacement order right away.